Last updated: 24 October 2026
Caravan Cleaning Company respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, request a quotation or book a service.
For the purposes of UK data-protection law, the data controller is:
Caravan Cleaning Company
Email: info@caravancleaningcompany.co.uk
Telephone: 07792 978423
When this policy refers to “we”, “us” or “our”, it means Caravan Cleaning Company.
Depending on how you interact with us, we may collect the following information.
You may choose to provide photographs when requesting a quotation. We may also take photographs before, during or after a clean for:
We may retain records of:
Where payments are taken, we may process or retain:
Where payment is processed by a third-party payment provider, we may not receive or store your complete card details.
When you use our website, we may collect information such as:
Some of this information is only collected where you have consented to the relevant cookies or similar technologies.
We may collect personal information:
We may use your information to:
Under UK data-protection law, we must have a lawful basis for using your personal information.
We use information where it is necessary to provide a quotation you have requested, take steps towards entering into a contract, arrange a booking or provide the service you have purchased.
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.
These interests may include:
We may process information where necessary to comply with legal requirements, including accounting, taxation, regulatory and legal obligations.
Where the law requires consent, for example for certain non-essential cookies or particular forms of electronic marketing, we will ask you before processing your information for that purpose.
You can withdraw consent at any time.
When you submit an enquiry, you agree that we may contact you using the details provided for the purpose of responding to and dealing with that enquiry.
This may include contacting you by:
This is service-related communication and does not automatically give us permission to send unrelated promotional marketing.
Submitting an enquiry does not automatically mean that you will be added to a general marketing list.
Where we send electronic marketing, we will only do so where you have provided appropriate consent or where we are otherwise permitted to do so under applicable electronic-marketing rules.
You can ask us to stop sending marketing communications at any time.
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to operate the business or provide your service.
We may provide an approved cleaner, subcontractor or service partner with information reasonably necessary to fulfil your booking, such as:
We only provide information that is reasonably necessary for the work being carried out.
We may use third-party providers for:
Payment information may be processed by payment processors or banking providers where applicable.
We may share information with:
We may disclose information where required by law or where reasonably necessary in connection with legal proceedings, fraud prevention, law enforcement or regulatory requirements.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate contractual and security arrangements are in place.
Where an independent third party determines how it uses personal information for its own purposes, it may act as a separate data controller and have its own data-protection responsibilities.
Some technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data-protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.
Normally retained for up to 24 months, unless there is a reason to keep them longer.
Normally retained for up to six years after the relevant transaction or customer relationship, where appropriate for contractual, accounting or legal purposes.
Retained for the period required by applicable tax and accounting laws.
Normally retained only for as long as reasonably necessary for quality control, service records, complaints or potential claims.
Where photographs form part of a complaint, insurance claim or legal matter, they may be retained for longer.
Retained until you withdraw consent, opt out, or we determine that the information is no longer reasonably required.
Photographs may be taken or retained for legitimate operational purposes including recording vehicle condition, quality control, completion records, handling complaints and insurance matters.
We will not normally publish photographs that clearly identify you, your home, registration number or other personal information for advertising or promotional purposes without appropriate permission.
Where possible, identifying information may instead be cropped, blurred or otherwise removed.
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly.
Other cookies, such as analytics, advertising or tracking cookies, will only be used where permitted by law and, where required, after you have provided consent.
You can manage your preferences through our cookie banner or cookie settings.
Where you consent, we may use analytics services to understand:
Where consent is required, analytics technologies will not be activated until that consent has been provided.
We take reasonable technical and organisational measures to protect personal information against:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Depending on the circumstances, you may have the right to:
Ask us for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
Object to certain processing, including processing based on legitimate interests and direct marketing.
Ask us to transfer certain information to you or another organisation where the legal requirements apply.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Not all rights apply in every situation, and there may be legal reasons why we cannot comply fully with a request.
To exercise any data-protection right, contact:
Email: info@caravancleaningcompany.co.uk
We may need to verify your identity before responding to a request.
We will respond within the timescales required by applicable data-protection law.
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK data-protection regulator, the Information Commissioner’s Office (ICO).
Our services are not directed at children and we do not knowingly collect personal information from children for the purpose of providing our cleaning services.
We do not currently use your personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
Website quote calculations based on vehicle type or size are simple pricing calculations and are not used to make legally significant automated decisions about you.
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those websites. You should review the relevant third party’s privacy information before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or applicable law.
The latest version will be published on our website with the updated date shown at the top.
Caravan Cleaning Company
Email: info@caravancleaningcompany.co.uk
Telephone: 07792 978423
Website by Glitch.