Last updated: 24 October 2026
These Terms & Conditions apply to services provided by Caravan Cleaning Company (“we”, “us”, “our”).
By requesting, booking or allowing us to begin a service, you agree to these Terms & Conditions.
Nothing in these terms affects your statutory rights as a consumer.
Caravan Cleaning Company provides mobile exterior cleaning services for caravans, motorhomes and other agreed vehicles.
Depending on the service booked, this may include:
Additional services may be offered separately.
Only the services specifically included in your booking or quotation are included.
Prices displayed on our website are based on the vehicle type, size and service selected.
Where a fixed price is shown, it assumes that the vehicle is in a condition reasonably consistent with a standard maintenance clean.
Prices quoted online are based on the information supplied by you.
We reserve the right to amend a quotation before work begins where:
We will not carry out chargeable additional work without discussing the additional cost with you first.
If you do not wish to pay for recommended additional cleaning, we may proceed with the standard service where reasonably possible. However, you acknowledge that some contamination, staining, algae, tar or other build-up may remain because the additional work required to remove it is outside the scope of the standard clean.
Normal dirt, road grime, light algae and light black streaking are included where stated as part of the service.
Significant or established algae, moss, tar, lichen, sap, staining, biological growth or long-term contamination may require additional products, time or treatment.
Where we believe additional work is required, we will explain this to you and agree any additional charge before proceeding.
We do not guarantee that all staining, oxidation, discolouration, algae, tar, lichen, sap or other contamination can be completely removed.
Some marks may have permanently affected the underlying surface or finish.
We will carry out the service with reasonable care and skill.
The final result will depend on factors including:
Cleaning cannot restore damaged, faded, oxidised, stained or deteriorated surfaces to an as-new condition.
Unless specifically included in your quotation, our exterior cleaning service does not include machine polishing, paint correction, oxidation correction, scratch removal, decal restoration or repair work.
Caravans and motorhomes can develop deterioration over time, particularly around:
You are responsible for informing us of any known damage, leaks, loose fittings, deteriorated seals, fragile decals, previous repairs or other areas requiring particular care.
We may take photographs before, during or after the service to record the condition of the vehicle and the work carried out.
We are not responsible for damage or deterioration caused by a pre-existing defect or weakness which becomes apparent during normal careful cleaning.
This does not exclude our responsibility where damage is caused by our failure to exercise reasonable care and skill.
We use controlled cleaning methods designed to reduce unnecessary pressure around sensitive caravan and motorhome components.
However, we cannot guarantee that a vehicle with defective, deteriorated, incorrectly fitted or previously damaged seals, joints, windows, rooflights or fittings will remain watertight.
You must notify us before cleaning if you are aware of any water ingress, failed seals or related defects.
We will not be responsible for water ingress resulting from a pre-existing defect, failed seal, damaged joint or other underlying condition, unless caused by our failure to exercise reasonable care and skill.
You must ensure that we have safe and reasonable access to the vehicle at the agreed time.
This includes:
Where we cannot safely access or clean the vehicle, we may need to cancel or rearrange the service.
If your caravan or motorhome is located at a storage facility, campsite, holiday park or other third-party premises, you are responsible for confirming that:
Any access charges, visitor charges, site fees or similar costs imposed by the location are your responsibility unless otherwise agreed.
If we attend and are unable to carry out the work because permission or access has not been arranged, a cancellation or attendance charge may apply.
We will confirm any practical requirements for the service before your booking where necessary.
Where your booking requires access to a customer-supplied water or electricity source, you agree to provide reasonable and safe access to those utilities.
If the required facilities are unavailable when we arrive and this prevents us from carrying out the service, the booking may need to be rearranged and an attendance charge may apply.
Where an interior service is booked, you should remove valuables, fragile items and unnecessary personal belongings before we arrive.
We are not responsible for loss or damage to items left unsecured or hidden within the vehicle unless caused by our negligence.
We may decline to move heavy, dangerous, fragile or high-value items.
Exterior cleaning is weather dependent.
We may postpone, rearrange or stop a service where weather conditions make the work unsafe, impractical or likely to compromise the quality of the result.
This may include:
Where we cancel or reschedule because of unsuitable weather, you will not be charged a cancellation fee.
We will arrange another suitable date with you.
Submitting an enquiry does not automatically create a confirmed booking.
A booking is confirmed when we have:
Any quotation may be withdrawn or amended before the booking is confirmed.
Unless otherwise agreed, payment is due on completion.
We accept bank transfer and cash.
Where a deposit is required, the amount and any applicable conditions will be explained before payment is taken.
Any additional work must be agreed before it is added to the final amount.
Where you are a consumer and your booking is made online, by telephone or away from our business premises, you may have a statutory right to cancel the contract within 14 days of the contract being entered into.
You do not need to give a reason.
To cancel, contact us using:
Email: info@caravancleaningcompany.co.uk
Phone: 07792 978423
You may make any clear statement confirming that you wish to cancel.
If you ask us to provide the service within your statutory 14-day cancellation period, we will require your express request for us to begin the service.
Where the service has been fully completed following that request and you acknowledged that your cancellation right would be lost once the service was fully performed, your statutory right to cancel will end once the service has been completed.
Where work has begun at your request but has not yet been completed when you exercise a valid statutory cancellation right, you may be required to pay a proportionate amount for the service already supplied where permitted by law.
Nothing in our cancellation policy below overrides any statutory cancellation right available to you.
Outside any statutory cancellation rights:
We will always try to be reasonable where circumstances are outside your control.
We may waive or reduce cancellation charges at our discretion.
Appointment times are given in good faith.
Mobile services can occasionally be delayed by:
We will make reasonable efforts to inform you if we expect to be materially delayed.
Unless an exact time has expressly been guaranteed, appointment times should be treated as approximate.
We may refuse to begin or continue work where:
Where possible, we will explain the reason and discuss alternative arrangements.
We may use employees, subcontractors or approved service partners to carry out services on our behalf.
Where we do so, they are required to carry out the agreed work in accordance with our service requirements.
Your contract for the booked service remains with Caravan Cleaning Company unless we expressly tell you otherwise before the contract is formed.
We may take photographs of the vehicle:
Where photographs contain identifiable personal information, we will handle them in accordance with our Privacy Policy.
We will not publish clearly identifiable photographs of your vehicle, registration number, home or personal information for promotional purposes without appropriate permission, unless identifying details have been removed or obscured.
If you are unhappy with any part of the service, please contact us as soon as reasonably possible.
Where possible, concerns about the quality of a clean should be reported within 24 hours of completion and supported with photographs.
This helps us inspect the issue while the condition of the vehicle is still reasonably representative of the completed work.
We may ask for a reasonable opportunity to inspect and, where appropriate, re-perform or correct the relevant part of the service.
The 24-hour reporting request does not remove or limit any statutory rights you may have.
Email: info@caravancleaningcompany.co.uk
Phone: 07792 978423
If you believe we have damaged your vehicle, you must notify us as soon as reasonably possible and provide:
You should not arrange non-emergency repairs relating to a disputed damage claim before giving us a reasonable opportunity to inspect the issue, unless delaying the repair would cause further damage or create a safety issue.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that:
If you book our services wholly or mainly for business purposes, additional or different commercial terms may apply.
Please contact us if the booking relates to a dealership, fleet, storage business, rental operator, commercial vehicle operation or other business use.
We are not responsible for delay or failure to provide a service where this results from circumstances outside our reasonable control.
Examples may include extreme weather, flooding, road closures, accidents, illness, equipment failure, power or water interruption, government restrictions or other exceptional events.
Where this happens, we will try to rearrange the service or provide an appropriate alternative.
We make reasonable efforts to keep prices, service descriptions and other website information accurate.
Occasional errors may occur.
If an obvious pricing or description error affects your enquiry or booking, we will notify you before the service is carried out and allow you to decide whether to proceed on the corrected basis.
We may update these Terms & Conditions from time to time.
The terms that apply to your booking will normally be those in effect when your booking is confirmed, unless a change is required by law or is otherwise agreed with you.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you retain any mandatory rights you have under the laws applicable to you.
Caravan Cleaning Company
Email: info@caravancleaningcompany.co.uk
Phone: 07792 978423
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